This page outlines the policies relating to our online merch. (See our full Terms of Service here.)

Our main facility is in the United States and we have a secondary facility in Europe. Our face mask producer is in Canada. The production time estimate is currently 4-9 business days (this means not including weekends and holidays) at all facilities. Then you need to add shipping on top of that.

NOTE that these times are only estimates, and if your order is arriving from abroad, it may be stopped in customs. Every country is different, and we are not responsible for any customs fees that may be incurred.

DestinationEstimated Production TimeEstimated Shipping Time
USA4-10 business days3-5 business days from USA
3-7 business days from Canada
10-15 business days from Europe
Canada4-10 business days2-7 business days for face masks from Canada (no tracking)
10-15 business days from US/Europe
Europe4-10 business days5-15 business days from US/Europe
10-30 business days from Canada
Everywhere else4-10 business days5-30 business days
Our shipping rates are as follows (all prices in USD):
 
Product Type USA Canada Europe: AT, BE, DK, FR, GR, HU, IE, IT, LU, NL, PL, PT, SE, TR, UA Europe: FI, DE, ISL, LI, NO, ES, CH, UK AUS/NZ Japan Worldwide
Shirts $3.99 + $1.25 per add’l item $6.49 + $1.25 per add’l item $4.39 + $1.09 per add’l item $9.99 + $1.09 per add’l item $6.99 + $1.25 per add’l item $4.39 + $1.09 per add’l item $5.99 + $1.25 per add’l item
Face Masks $4.60 + $0.40 per add’l item $3.60 + $0.20 per add’l item $13.50 + $1.00 per add’l item $13.50 + $1.00 per add’l item $13.50 + $1.00 per add’l item $13.50 + $1.00 per add’l item $13.50 + $1.00 per add’l item
Hoodies, Jackets, Pants $6.50 + $2.00 per add’l item $9.99 + $2.00 per add’l item $6.05 + $2.20 per add’l item $10.99 + $2.20 per add’l item $10.99 + $2.00 per add’l item $6.05 + $2.20 per add’l item $9.99 + $2.00 per add’l item
Towels $6.50 + $2.00 per add’l item $9.99 + $2.00 per add’l item $6.05 + $2.20 per add’l item $10.99 + $2.20 per add’l item $10.99 + $2.00 per add’l item $6.05 + $2.20 per add’l item $9.99 + $2.00 per add’l item
Mugs $6.99 + $4.00 per add’l item $8.99 + $5.00 per add’l item $5.49 + $1.65 per add’l item $10.99 + $1.65 per add’l item $8.99 + $4.00 per add’l item $8.99 + $4.00 per add’l item $8.99 + $4.00 per add’l item

We provide tracking on all items except face masks shipping to Canada.* You will receive an email with tracking information once it is available. If you ordered more than one product, they may come in separate shipments; in such cases, you will get separate tracking information for each.

* Our face masks are produced in Montreal and for shipments within Canada we use regular Canada Post shipping to keep costs low. If you wish to purchase tracked shipping, please write us.

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address; however, it will have to be at your cost.

If the shipping address was correct, email us with your order number. We’ll see what can be done.

If an order is returned to us, we will get in touch with you. We can store returned items in our warehouse for up to 3 weeks. If we don’t hear back from you within that timeframe, the items are donated to charity.

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

Any problems that occur because of an error on our part will be handled at our expense. Please email us with an image of the product within a week or receiving it and we’ll let you know what your next steps are.

We do not accept exchanges due to a wrong size being ordered by the customer.

The last thing we want is for you to be stuck with a damaged item. If you receive a damaged item, please email us an image of the damaged product within a week of receiving it and we’ll send a replacement as soon as possible.

When unpacking a new shirt with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t panic. It’s caused by a fixation agent applied during the printing process and is not permanent. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

We do not allow refunds for face masks or custom-designed products. For all other products, we allow refunds under the following conditions:

  • The refund is requested within 30 days of delivery; and
  • The product is returned to us unused. (Return shipping to be paid by the customer.)

Please send us an email with your order details, and we will tell you where to return the product.

SUBMIT A DESIGN REQUEST

Looking for a design that we don’t have? Send your suggestions here.