Online Merch FAQ
|Destination||Standard Shipping||Express Shipping|
|United States||December 11th||December 14th|
|Canada||November 29th||December 12th|
|Europe||December 14th||December 14th|
|Australia / New Zealand||November 29th||December 12th|
|Everywhere else||November 29th||December 12th|
Questions? Email us at firstname.lastname@example.org
The information below outlines the policies relating to our online merch. (See our full Terms of Service here.)
|Destination||Estimated Production Time||Estimated Shipping Time|
|USA||4-10 business days||3-5 business days from USA 3-7 business days from Canada 10-15 business days from Europe|
|Canada||4-10 business days||2-7 business days for face masks from Canada (no tracking) 10-15 business days from US/Europe|
|Europe||4-10 business days||5-15 business days from US/Europe 10-30 business days from Canada|
|Everywhere else||4-10 business days||5-30 business days|
|Product Type||USA||Canada||Europe: AT, BE, DK, FR, GR, HU, IE, IT, LU, NL, PL, PT, SE, TR, UA||Europe: FI, DE, ISL, LI, NO, ES, CH, UK||AUS/NZ||Japan||Worldwide|
|Shirts||$3.99 + $1.25 per add’l item||$6.49 + $1.25 per add’l item||$4.39 + $1.09 per add’l item||$9.99 + $1.09 per add’l item||$6.99 + $1.25 per add’l item||$4.39 + $1.09 per add’l item||$5.99 + $1.25 per add’l item|
|Face Masks||$4.60 + $0.40 per add’l item||$3.60 + $0.20 per add’l item||$13.50 + $1.00 per add’l item||$13.50 + $1.00 per add’l item||$13.50 + $1.00 per add’l item||$13.50 + $1.00 per add’l item||$13.50 + $1.00 per add’l item|
|Hoodies, Jackets, Pants||$6.50 + $2.00 per add’l item||$9.99 + $2.00 per add’l item||$6.05 + $2.20 per add’l item||$10.99 + $2.20 per add’l item||$10.99 + $2.00 per add’l item||$6.05 + $2.20 per add’l item||$9.99 + $2.00 per add’l item|
|Towels||$6.50 + $2.00 per add’l item||$9.99 + $2.00 per add’l item||$6.05 + $2.20 per add’l item||$10.99 + $2.20 per add’l item||$10.99 + $2.00 per add’l item||$6.05 + $2.20 per add’l item||$9.99 + $2.00 per add’l item|
|Mugs||$6.99 + $4.00 per add’l item||$8.99 + $5.00 per add’l item||$5.49 + $1.65 per add’l item||$10.99 + $1.65 per add’l item||$8.99 + $4.00 per add’l item||$8.99 + $4.00 per add’l item||$8.99 + $4.00 per add’l item|
We provide tracking on all items except face masks shipping to Canada.* You will receive an email with tracking information once it is available. If you ordered more than one product, they may come in separate shipments; in such cases, you will get separate tracking information for each.
* Our face masks are produced in Montreal and for shipments within Canada we use regular Canada Post shipping to keep costs low. If you wish to purchase tracked shipping, please write us.
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address; however, it will have to be at your cost.
If the shipping address was correct, email us with your order number. We’ll see what can be done.
If an order is returned to us, we will get in touch with you. We can store returned items in our warehouse for up to 3 weeks. If we don’t hear back from you within that timeframe, the items are donated to charity.
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
Any problems that occur because of an error on our part will be handled at our expense. Please email us with an image of the product within a week or receiving it and we’ll let you know what your next steps are.
We do not accept exchanges due to a wrong size being ordered by the customer.
The last thing we want is for you to be stuck with a damaged item. If you receive a damaged item, please email us an image of the damaged product within a week of receiving it and we’ll send a replacement as soon as possible.
When unpacking a new shirt with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t panic. It’s caused by a fixation agent applied during the printing process and is not permanent. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
We do not allow refunds for face masks or custom-designed products. For all other products, we allow refunds under the following conditions:
- The refund is requested within 30 days of delivery; and
- The product is returned to us unused. (Return shipping to be paid by the customer.)
Please send us an email with your order details, and we will tell you where to return the product.